Domain Hosting
                                      
TERMS OF USE
Transfer Policy
 
Grace Online has chosen not to set a transfer limit. This is not unlimited transfer (no one can *really* afford to give promise that and those claims are misleading in nature), but the reason we have done this is because a large portion of the domains hosted only receive around 1000-2000 page views per month. Due to this, they are only using a small percentage of a GB of transfer per month. Since this is the case with most domains, when  sites that are more trafficked, in most cases we can allow them to have the transfer that they need up to even several GB per month if the others on that server don’t need it.

In the case that a site’s bandwidth becomes very resource intensive (10% of system resources, CPU load or 10% of the transfer allotted to that server is considered resource intensive), we reserve the right to pass along the extra cost associated with the use of our system to the site owner. Normally you can get around 50,000 standard page views per GB of transfer. Real Audio/Video and/or a cgi or graphic intensive site will consume more bandwidth than standard page views as each file that is called by a visitor consumes bandwidth.

In the event a site becomes so trafficked that it is requiring several GB of transfer per month on a server that does not have that much extra, we will contact you to see if we can give you any ideas on how to bring your transfer down. Sometimes it can be a simple program change or researching to see if people are linking to your graphics or files (that is a very fast way to eat up your bandwidth - so do not let people link to your files or graphics).

If we are unable to lower the transfer, we will either pass along the cost of the extra bandwidth and/or help you find a host with more bandwidth to offer or in extreme cases where you are on the road to taking up 20 or 30 GB per month, a dedicated server to set you up on with a good company we know. At the present time, as of this writing, extra bandwidth is $6.00 per GB per month.

Please note that if you suddenly start taking up more bandwidth than we can handle, we would possibly have to take your site offline until we can get it straightened out. This is only in extreme cases. Example: Someone uploads a 40 MB movie to their site and announces it to the public. 5000 people come in one day to view the movie. That takes up 200,000 MB of transfer (200 GB) and costs us $1200.00! Considering that our most popular account only costs $11.25 a month, you can see where we would have to pass that cost along to the site owner that caused it. This is very rare and has not happened thus far.

When you log into your control panel, you will see a limit of 2GB of transfer but this is not a set limit. This is just to help keep track of who is using what kind of transfer.  If you need more, we can analyze the use of transfer by all the other domains and see how much we can allow you to use over that. We will always, always, come up with a good solution! Even if it means helping you get set up on another host that allows more bandwidth. The only reason that we would ever cancel a domain because of transfer, is if you refuse to cooperate or we feel that you are abusing our system. Then we will have to ask you to move your site to another option or cancel your account.

 

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